The applications for our products are as unique as our customers – but there is one thing they have in common: Reliability is key. In every laboratory, scientific equipment operating at the highest performance is the cornerstone for accurate and repeatable results.
At Microtrac, we understand that our products are crucial to your quality control processes as well as research & development. Whether you process hundreds of samples per day or only a few – you are relying on the precise and consistent performance of your laboratory equipment. To achieve that, regular maintenance is essential – not just for fixing issues but for preventing them before they impact your daily operations.
MAXIMALIZUJTE PREVÁDZKOVÚ DOBU ZARIADENÍ Zabezpečte nepretržitú prevádzku, pretože pravidelná údržba výrazne znižuje pravdepodobnosť neočakávaných výpadkov.
MAJTE POKOJ V DUŠI
Vychutnajte si istotu, že vaše prevádzky budú bežať hladko, s podporou tímu, ktorý sa venuje udržiavaniu vášho zariadenia v najlepšom stave.
ZNIŽTE NÁKLADY NA VLASTNÍCTVO
Znížte svoje celkové náklady počas životnosti zariadenia prostredníctvom preventívnej údržby, ktorá minimalizuje nákladné opravy a prestoje.
ZNIŽTE RIZIKO NEOČAKÁVANÝCH VÝDAVKOV
Vyhnite sa prekvapeniam v podobe náhlych porúch a drahých opráv vďaka plánovanej údržbe, ktorá predvída a rieši problémy proaktívne.
PREDĹŽTE ŽIVOTNOSŤ ZARIADENÍ
Chráňte svoju investíciu a predĺžte životnosť svojich nástrojov pravidelnou údržbou. Zabezpečte, aby vaša investícia prinášala hodnotu po celé roky.
ZAISTITE VYSOKOKVALITNÉ VÝSLEDKY
Udržujte presnosť a správnosť svojho vybavenia, ktoré je kľúčové pre dosahovanie konzistentných vysokokvalitných výsledkov vo vašej laboratóriu.
We understand that every laboratory has unique needs. That's why we offer full flexibility:
You can either book our technical services as Single Services on an as needed basis, or you can select one of our comprehensive Service Plans and benefit from additional advantages such as prioritized treatment, extended warranty or a variety of discounts.
Regardless of what you decide: Our commitment is to ensure your equipment operates at peak performance, providing you with reliable results and the support needed to meet your applications!
Obtaining technical support for your laboratory equipment should be as simple as possible. This is why we offer two Service Plans that are designed to suit the individual needs of your business. They build a proactive support approach into your schedule and your budget to ensure maximum performance and reliability of your equipment at predictable costs. By choosing one of our service plans, you gain access to a variety of benefits such as extended warranty or prioritized support.
✔ Pre-scheduled annual preventive maintenance
✔ Price stability for at least two years
✔ Extended warranty for your equipment
✔ Reduced prices for parts, training, working hours, and more
✔ Prioritized treatment
✔ Swift access to expert support
| Service Plan | Basic | Advanced |
|---|---|---|
| Annual preventive maintenance visit* |  |
|
| Additional preventive maintenance visits | voliteľná | voliteľná |
| Warranty period** | 24 mesiace | 36 mesiace |
| Prioritized treatment | - | |
| Software updates during preventive maintenance visit | |
|
| Remote technical support | |
|
| User & application support | |
|
| Discounts | ||
| Wear parts for preventive maintenance | 7.5% | 15% |
| Spare parts | ||
| Hourly rates for repairs | ||
| Training | ||
| Qualification / validation services |
* Scope of services provided during visit according to maintenance protocol
** If service plan is signed within 12 months of instrument purchase
Our service plans are available for all our standard laboratory products and come with a contract duration of two years.
Zrieknutie sa zodpovednosti: Upozorňujeme, že naše servisné plány nie sú dostupné vo všetkých krajinách.
Keď sa stanete naším partnerom, budete mať k dispozícii podporu skúsených, vyškolených servisných tímov, ktorých cieľom je zabezpečiť, aby vaše zariadenia vždy fungovali na maximum.
